Customer Service Executive UK - Vitamin Well Limited
WHO WE ARE
At Vitamin Well Group, we provide healthier and better tasting drinks, snacks, and protein products. Our main brands are Vitamin Well, NOCCO and Barebells, but we also own local brands such as Nobe, Smiling and Tyngre. Our business has continued to grow rapidly since Vitamin Well Group was founded in Sweden 2006 and we have a revenue of 4 billion SEK (~360M USD). We provide products in over 40 markets, with an HQ in Stockholm and offices in nine countries around Europe, USA, and Asia.
Our success is the result of a strong belief in ourselves and our products. We are a fast-paced and daring company, with a strong overarching strategy. And our journey has only just begun. That means we need more brains and hearts. More curious, collaborative, action-oriented and passionate people who thrive in a fast-paced environment. That is why we are currently looking for another colleague who is ready to take on new challenges together with us!
In the UK and Ireland, NOCCO launched in 2018 followed shortly after by Barebells. Today, the two brands are present across multiple channels including grocery, online, convenience and sport and fitness. Vitamin Well joined the portfolio as the third brand in April of 2023. Working across the portfolio means working together at a high pace with a focus on innovation and business advantages. It is the employees who make a difference every day and who are our main competitive advantage. But our journey has only just begun.
Are you passionate about helping customers and thrive in a fast-paced, customer-centric environment? If so, we want you to join our team as a Customer Service Executive. As a vital member of UK team, you will be responsible for delivering top-notch support to our valued customers.
You will be joining a small but rapidly growing Operations team based in London. Self motivated and keen to make a big impact you will be looking for the opportunity to show what you can do by providing key support to the Operations Team.
YOUR TASKS AND AREAS OF RESPONSIBILITY:
Process orders placed by B2B customers, issuing invoices to clients against delivery, tracking orders and keep clients updated on delivery status upon request
D2C customer support
Branded fridges order processing, tracking and stock management
Work side-by-side with marketing to support events and with the ambassadors to provide them with VW goods
Quality reporting and complaint responses for D2C and B2B
Month end reporting support
Additional operations support
YOU ARE :
We are looking for a person with a sincere interest in being part of a rapidly developing team and an appreciation for regular change as we go through a rapid growth phase. You combine a 'can do’ attitude with an open and friendly personality. To be successful you have excellent communication skills coupled with the drive, and passion to add value at any level of company & brand interaction (internal, customer and consumer).To enjoy working at Vitamin Well you most likely have an interest in sports, fitness and health.
Your co-workers would describe you as:
Well organized and structured with a keen attention to detail
Solutions oriented, and ability to go the extra mile to find a solution that works for all stakeholders
Analytical and numerate, basic Excel knowledge is a must
Hands on and shows potential and interest for future development & opportunities
Work effectively under own initiative and possesses the resourcefulness to highlight and follow through with challenges & opportunities alike
YOU BRING WITH YOU
Experience in customer service/support desired but attitude is more important
FMCG experience ideal, particularly drinks and food but not required
University degree is considered meriting
Experience in the ERP system Dynamics 365 is considered meriting
Fluent in written and spoken English.
If you're ready to embark on an exciting journey in the world of customer service, where every day brings new challenges and opportunities, we invite you to join us.
Welcome with your application on the latest 30th November 2023. We review applications on an ongoing basis and the position may be filled before the last application day.
WHAT WE OFFER
Working at Vitamin Well, we offer you an action-oriented environment characterized by ambition and dedication, as well as an entrepreneurial spirit. Making quick decisions is key in transforming ideas to reality. As we grow rapidly, we also give our employees the possibility to grow with us. Furthermore, we see every achievement as a contribution to the company’s success – which is why we put much appreciation in all efforts.
OUR RECRUITMENT PROCESS
As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objective as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our partner Alva Lab.
We are a team dependent on each other to create the best results. Like a high performing sports team every individual counts and we act together towards shared objectives. And like any successful team, we need to keep focused on where we want to go and how we will get there.
Customer Service Executive UK - Vitamin Well Limited
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