At Vitamin Well Group, we provide great-tasting drinks, snacks, and protein products. Our brands Vitamin Well, NOCCO, and Barebells are available across most of Europe, North America, the MENA region, and parts of Asia Pacific. With a revenue of 650 million euros, we operate in over 40 markets, with headquarters in Stockholm and offices in fourteen countries around the world.  

As Vitamin Well, Barebells and NOCCO continue to gain momentum in the Benelux region, we are expanding our team across sales, finance, marketing and operations to support and accelerate further growth.

We are looking for a Logistics & Customer Service Coordinator who thrives in a fast-paced environment and is passionate about delivering excellent service.

About the role

As Logistics & Customer Service Coordinator, you will play a key role in delivering a high-quality customer experience across the Benelux region, taking ownership of customer interactions and order management from day one.

This role has an initial focus on customer service, where you will be the primary point of contact for customers and consumers across the Benelux region. You will manage customer orders across both B2B and D2C channels, ensuring smooth execution and high service levels.

Working closely with Sales, Logistics, and Finance, you will be responsible for order handling and customer inquiries, coordinating across teams to ensure seamless operations.

You will be part of a small and collaborative team where responsibilities are shared, allowing you to focus on delivering excellent customer service while developing your logistics knowledge over time. You will also collaborate closely with our Swedish HQ to align on best practices and ensure consistency across markets.

Over time, you will have the opportunity to broaden your responsibilities – for example supporting order management development, conducting stock-level analyses, and driving improvements that strengthen our customer service function.

The role is based at our Benelux headquarters in Amsterdam and reports to the Operations Manager.

In short, your responsibilities will be:

• Customer service: Be the primary point of contact for customers and consumers, handle inquiries, resolve issues, manage complaints, and ensure high service satisfaction levels.

• Order management: Process and manage orders from receipt to delivery, ensure correct pricing, issue invoices, maintain stock reconciliation, and secure on-time delivery.

• Logistics coordination: Collaborate with 3PL providers, transport partners, and sales teams to optimize order fulfillment.

• Inventory management: Monitor and maintain accurate stock levels, preventing stockouts or surpluses.

• Process and system alignment: Work closely with HQ to align on best practices, coordinate on improvements, and support reporting accuracy.

• Continuous improvement: Identify opportunities to improve processes, reporting, and collaboration with both local and international teams.

What you can expect

• A central role in ensuring excellent customer service and smooth logistics in a fast-growing market.

• Close collaboration with our Swedish HQ, providing support, knowledge sharing, and alignment across markets.

• A dynamic and entrepreneurial environment where decisions are made quickly and execution matters.

• Close collaboration with international colleagues and the chance to contribute to the success of strong, well-recognised brands.

Who you are

We believe you bring both an eye for detail and the right mindset to thrive in this role. You enjoy creating structure, solving problems, and working closely with others to ensure that operations run efficiently. With a mix of customer focus and analytical ability, you are motivated by contributing to both daily excellence and continuous improvement. This role is ideal for someone early in their career who is ready to take ownership and grow into a broader operations scope.

For this role, fluency in Dutch and English is required.

Essential skills to succeed

• 1-2 years of experience in customer service, order management, or a similar role.

• Experience working with ERP or similar order management systems

• Exceptional attention to detail and a structured approach to problem-solving.

• Strong analytical ability and confidence in working with digital tools and systems.

• Ability to perform at high pace while maintaining accuracy.

• Excellent communication skills and a proactive, solution-oriented approach.

• Fluency in Dutch and English, French is considered a plus.

We will review applications on an ongoing basis and the position may be filled before the last application day.  We appreciate LinkedIn, but to get a full picture of your experience, we ask you to also include a CV.

Life at Vitamin Well Group 

Our growing family is made up of over 600 employees, representing a variety of cultures, experiences and diverse backgrounds. This diversity is a great asset as we continue our expansion and evolve our portfolio. At the same time, Vitamin Well is still very much a Swedish company, promoting Swedish values when it comes to both business and people. We treat each other in a fair and equal way, and we respect one another based on our qualities. As we expand Vitamin Well Group’s business, we are also committed to minimizing our environmental impact and continuously strive to lower emissions from for example production, logistics, and packaging.

Working at Vitamin Well, we provide a dynamic environment defined by ambition, dedication, and an entrepreneurial spirit. In our action-oriented culture, the ability to make swift decisions is paramount in bringing ideas to fruition. We are committed to fostering an atmosphere where every individual's unique strengths contribute to our collective success. As a health and exercise-oriented company, we inspire an active lifestyle by partnering with top-performing athletes, but we also promote and support exercise among our employees.  

As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objective as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our partner Alva Labs.